Core Returns Criteria
All items returned for Reman and Return should be packed and returned in a suitable sturdy box, well packed and sealed to ensure the product reaches us in the same condition it was sent. Please follow these guidelines when preparing items for return.
Selecting the correct size box reduces the risk of the product moving around and causing damage to the parcel. Be sure to fill any empty spaces with suitable void fill. All Fluid should be drained and the part placed in a plastic bag to ensure any residue is contained. Failure to do this can result in fluid leaking in the box with the cardboard becoming saturated.
When you are closing the box avoid overlapping the flaps as this weakens the cardboard and reduces the integrity of the box.
When sealing the box, seal across each seam to maintain the strength of the box.
The shafts must not be bent or damaged.
Casing should be free from damage. Plugs and sockets should be protected. Rack Ends should be removed. Speed Sensors should be removed and retained.
The casting must be complete and free from damage. Bleed nipples should be removed or left complete and must not be snapped off.
Please download our reman and return criteria and packaging guidelines.
Document Reference: STEC.10046